Support
Fast, friendly, and local — Waiheke IT is here to keep your systems running smoothly.
Need Support? We’ve Got You Covered.
Remote & Onsite Support
Whether you’re a home user or a business client, our team can help remotely or visit onsite to resolve issues quickly and efficiently.
Options:
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Remote Support — via Teams or Quick Assist
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Onsite Visits — anywhere on Waiheke Island
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Managed Clients — priority same-day response
RepairShopr Portal
If you’re an existing Waiheke IT client, log in to our Support Portal to create a ticket, track progress, and view your service history.
Emergency Support
Urgent issue? Call or text 022 074 3493 — we’re available for after-hours emergencies.
(After-hours rates apply; see your MSA for details.)
The Best Way to Reach Us
For the fastest response, please contact our monitored support mailbox: support@waihekeit.nz
This inbox is actively monitored by our team, ensuring your request is logged, tracked, and assigned to the right technician straight away.
Whether you’re an existing Managed Service client or a new customer, this is the most reliable way to reach us for all support and service requests.
Tip: Include as much detail as possible — device, issue, and urgency — so we can assist you quickly.